But well, Flipkart did impressed me, you remember I posted a review of a Book “Few Things Left Unsaid” where I did mentioned that there are some pages jumbled up.
The very same day I posted a complain to there site and what a quick and positive response saying that
" they would arrange for a replacement and apologies for the inconvenience".
After about 4 days when I didn’t received any confirmation of when the book would be replaced or the whereabouts, I got another mail saying that
Apologies for the delay, and somehow it is taking a bit longer to arrange for a book. They would inform me as soon as they get a good quality book.And before the completion of eight days, they delivered me the same book at my doorstep.
I was discussing this with my hubby , and comparing the same scenario to any bookstore like crossword,Walden,Odysessy . First thing again I have to go back to the shop to get it replaced and second once it is available I have to go again to collect it.
Another thing, just a mail and they agreed for a replacement what if I was just interested in getting another copy of it? They simply replaced it without taking back my original Copy. Had it been a bookstore as a proof you need to take your original one, show them the proof and ask for replacement.
Well, really a BIG THANKS and just that you guys a doing a great job!